Terms and Conditions

Shipping Info

General

We are using FedEx 2Day to deliver throughout Canada (Note the shipping locations below to see if you qualify).

Our processing time varies between 1 to 3 days as your products will be prepared upon order to ensure their freshness.

In order to avoid meltage while a package sits in a shipping facility over the weekend (Fedex non business days), we choose to ship at the beginning of the week (Monday or Tuesday), for an end of the week delivery (Thursday or Friday). Therefore, and due to our processing time, orders placed between Saturday and Tuesday might not leave our shop until the next Monday.

Upon shipment you will receive an e-mail notification containing a tracking number so that you can view the status of your order online.

A signature is required for all deliveries.

To allow clients to receive their package to either a residential address, apartment complex or a commercial address, we will not require the recipient to sign themselves for the package. Therefore, it is the responsibility of the client to inform any third party of an arriving package. Once the package is signed for, it is considered delivered. (You might want to choose your third party wisely to avoid magical or sudden disappearance of your chocolates ;) )


Where do we ship to?

Within Canada:

  • Alberta
  • British Columbia
  • Newfoundland
  • New Brunswick
  • Northwest Territories & Nunavut
  • Nova Scotia
  • Ontario
  • Prince Edward Island
  • Quebec
  • Yukon

Note: FedEx 2Day Canada delivers to most metropolitan areas. A list of postal codes is available on their website for your reference.

Outside of Canada:

We do not currently ship to international addresses, but are interested in shipping to the US, Europe and Asia in the next year. Please inform us of your interest in receiving our products – we will keep you posted on future developments.

Why don’t we ship to Manitoba or Saskatchewan?

Both provinces have special tax requirements for online businesses. We plan on shipping to those provinces later on, if we receive enough interest.

Interested? Let us know!


Summer Shipping Restrictions

Due to their heat sensitivity, we do not ship the products below between June and September:

  • Chocolates (squares & bars)
  • Caramels
  • Hot Chocolates
  • Chocolates Hazelnut Spread

Iced Hot Chocolates and Caramels Spreads CAN be shipped during that period.

Note: Summer Shipping Restrictions do not apply to orders placed for “In Store Pickup” as most products are still available in store in the summer. Simply pursue your shopping and choose “In Store Pickup” upon payment.

Other Shipping Restrictions

We do not ship to PO boxes.


Refunds & Returns

Chocolaterie de la Nouvelle France stands by its products and services. We make every effort to ensure that the product received is in the same condition it was upon leaving our premises.

We cannot be held responsible for delivery issues or delays caused by weather, mechanical failure or any act beyond our control including incorrect or incomplete information (names & addresses) inputted by the purchaser on the original web order.

Due to the perishable nature of our products and their sensitivity to heat and humidity, we are unable to provide refunds or exchanges. By choosing to purchase in our store or online, you are automatically deemed to have read and understood our terms and conditions.


Legal Info

Chocolaterie de la Nouvelle France Inc. operates under the name Chocolaterie de la Nouvelle France and manages www.chocolaterienouvellefrance.com and www.chocolaterienouvellefrance.ca. The use of “this website” in these terms and conditions refers and applies to both domains.

By using this website, and upon every visit, you (the user) are acknowledging having read and agreed to our terms and conditions. If you do not agree to these terms, you should not access nor use this site. We reserve the right to change this agreement at any time and this without notice. Use of and orders placed on this website are governed by the laws and the courts of the province of British Columbia, and by the applicable laws of Canada. Chocolaterie de la Nouvelle France Inc. cannot be held responsible of any damages related to the use of this site.

Before placing an order, the user will be shown the item(s) selected for purchase, the price, applicable taxes, shipping cost and any other information required by applicable laws. The user understands that an order placed on this site constitutes an offer to purchase the selected item(s). Chocolaterie de la Nouvelle France Inc. cannot be bound by an order until acceptance of that order is confirmed by email based on product availability and valid payment.

All prices listed are quoted in Canadian dollars and clients will be charged in Canadian dollars. Even though we try to provide accurate pricing and information, we cannot guarantee that this website is error free. Product appearance, look or packaging may differ. All prices are subject to confirmation. Updates and error corrections can be made at any time, without notice, even after an order is placed. We reserve the right to cancel an order for any reason or limit the amount of items purchased.

Chocolaterie de la Nouvelle France employs PayPal for easy secure ecommerce transactions. You (the user) do not need to create a PayPal account in order to pay. The user without a PayPal account can choose to pay as a “guest”.

This website is owned by Chocolaterie de la Nouvelle France Inc, Our company name, trade name, domain name, this website and its content, such as trademarks, text, pictures, designs, graphics, logos, its organisation and presentation are the property of Chocolaterie de la Nouvelle France Inc. and are protected by Canadian and international copyright laws. All material displayed may not be copied, reproduced, posted, republished or modified in anyway. The use of trademarks or any property of Chocolaterie de la Nouvelle France Inc is prohibited and may be in violation of copyright, trademark and privacy law. Any material downloaded from this site for commercial and non-commercial purposes requires Chocolaterie de la Nouvelle France Inc. prior written consent.

Links to third party suppliers provided on this website have not been reviewed by Chocolaterie de la Nouvelle France Inc. We do not assume any responsibility or liability for the actions, products or services of any such third party supplier. We do not warrant the offerings or the content of other sites linking to this website.